At Nature Growers Direct (“NGD,” “we,” “us,” or “our”), we strive to provide our customers with the freshest and highest-quality produce possible. We understand that occasionally, issues may arise with your order, and we are committed to resolving them promptly and fairly. This Returns and Refunds Policy outlines our procedures for returning products and seeking refunds.

1. Product Quality and Natural Variations

1.1 Natural Variations: Our products are natural and may exhibit variations in size, shape, color, and texture. Minor imperfections such as scratches or blemishes are a natural part of healthy food and do not necessarily indicate spoilage or inferior quality.

1.2 Quality Assurance: We take great care in selecting and packaging our products to ensure they meet our quality standards. Our team strives to choose the freshest and best-looking items for our customers.

2. Returns

2.1 Eligibility: If you are dissatisfied with the quality of a product or believe it does not meet your expectations, you may be eligible to return it for a refund or replacement.

2.2 Notification: To initiate a return, please contact our customer service team within 24 hours of receiving your order. You may be asked to provide details about the issue, including photographs if applicable.

2.3 Return Authorization: NGD reserves the right to determine the eligibility of returns on a case-by-case basis. Returns may be authorized for reasons such as:

• Product damage or spoilage upon delivery
• Incorrect item received
• Quality concerns (e.g., significant defects or issues affecting edibility)

2.4 Return Process: If your return is approved, we will provide instructions for returning the product. Please ensure that the item is securely stored to prevent further damage.

3. Refunds

3.1 Refund Options: Refunds may be issued in the original form of payment or as store credit, at NGD’s discretion. We do not offer cash refunds except where required by law.

3.2 Refund Amount: The amount of the refund will depend on the nature of the issue and the condition of the returned item. NGD reserves the right to withhold a partial refund if the returned product is not in its original condition or if the issue is determined to be unrelated to product quality.

3.3 Processing Time: Refunds will be processed within a reasonable timeframe once the returned item is received and inspected by our team. Please allow for processing and bank processing times, which may vary depending on your financial institution.

4. Customer Responsibility

4.1 Product Inspection: We encourage customers to inspect their orders upon delivery and report any issues promptly. Failure to notify us of problems within the specified timeframe may affect eligibility for returns or refunds.

4.2 Understanding Natural Variations: Customers should be aware that minor variations in appearance or size are normal for natural products and do not necessarily indicate a defect.

5. Contact Us

5.1 If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer service team at our Contact US page.

Thank you for choosing Nature Growers Direct. We value your trust and are committed to providing you with the freshest and highest-quality produce possible.